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Refund Policy

Refund Policy

At Crafty Girl Cookies, we understand the importance of providing you with the highest quality treats. Please review our refund policy below:

  1. Missing or Damaged Treats:

Due to the perishable nature of our products, we do not offer returns, exchanges, or refunds unless an unintended mistake was made by Crafty Girl Cookies (such as a missing or damaged treat). In this case, please contact us immediately upon receipt of your order.

  1. Incorrect or Incomplete Delivery Information:

If delivery information is provided incorrectly or incompletely, resulting in a delay or non-delivery, the order will not be eligible for any refunds.

  1. Nationwide Shipments (via UPS & FedEx):

We utilize third-party shipping carriers (UPS & FedEx) for nationwide shipment orders. Once a package is dispatched, there may be unforeseen factors beyond our control that could lead to a delay in delivery. In such cases, we are unable to offer a refund.

Cancellation Policy

We take pride in crafting each order to your unique specifications. Once the product is made, it is typically customized specifically for your requests (flavors, colors, designs, quantities, etc.). Consequently, we are generally unable to repurpose it for any other use and cannot offer a cancellation or refund. However, if your order has not yet entered production, we may be able to accommodate a refund or postpone your order to a future delivery date. We will do our utmost to accommodate any changes. Please note that if your order is already in production, we regret that we are unable to honor a cancellation or offer a refund.

Custom Order Policy

For custom orders, a 50% non-refundable deposit is required when the order is placed. The remaining balance is due 1-2 weeks prior to the order’s due date, depending on the size of your order. A Customer Care team member will be happy to assist you with all billing-related matters.

USPS Shipping

For local orders within the Los Angeles metro, CA state, and nationwide shipments, we also offer USPS shipping for your convenience. We provide next-day shipping for all US nationals.

Thank you for entrusting Crafty Girl Cookies with your special treats. Should you have any further questions or concerns, please do not hesitate to reach out to our dedicated Customer Care team. Your satisfaction is our top priority.

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