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FAQs

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Shopping Questions

No, due to the perishable nature of our products we can not ensure the quality and integrity of food safety of worldwide shipping.

For orders within the US, we offer next-day shipping options for expedited delivery, next day (24hrs).

Shipping costs are calculated at checkout and depend on your location, selected shipping method, and order weight, plus cost of temperature control packaging for uncooked products.

Yes, you will receive a tracking number via email once your order has been processed.

Once orders are process and placed in the care of the shipping agency, Crafty Girl Cookies assumes no responsibility In the rare event of a damaged orders.

Yes, we provide express shipping for domestic orders. Please select the appropriate option at checkout.

To ensure accuracy, please double-check your shipping address at checkout. If you need to make changes, please contact our support team as soon as possible. Note that changes may not be possible after the order has been processed.

Payment and Gift Cards

We accept major credit cards like Visa, Mastercard, American Express, and Discover. Additionally, we offer secure payment options through PayPal.

Yes, we support popular digital wallets such as Apple Pay, Google Pay, and Samsung Pay for seamless transactions.

Currently, we only accept one payment method per order. Please choose the most convenient option at checkout.

Absolutely. We employ industry-standard encryption protocols to safeguard your payment information. Your security is our top priority.

To purchase a gift card, simply visit our website and navigate to the ‘Gift Cards’ section. You can choose the desired amount and customize a personalized message.

Yes, you can! During checkout, you can apply your gift card balance first and then pay the remaining amount with your credit card.

Our gift cards do not have an expiration date, so you can use them at your convenience. Enjoy your treats whenever you like!

Yes, you can easily check your gift card balance on our website. Just visit the ‘Gift Cards’ section and enter your gift card code to retrieve the current balance.

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